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New Member
Posts: 1
Registered: ‎10-06-2021

Password reset with each login

Hello

 

Each time I need to log in to my account my password doesn't get recognized and I need to reset it

 

I put the same password and now magically works

 

Worst thing is that the same thing happens with the app and within the app I log in with my fingerprints I don't even type the password!

 

Any idea why is this happening?

 

It's really bothersome to keep adding the credit card info again and again every time I want to log in to buy something.

Posts: 131
Topics: 2
Kudos: 29
Solutions: 15
Registered: ‎10-19-2020

Re: Password reset with each login

Hello there, erickrmzt85!

 

Thank you very much for taking the time to reach out about this! That certainly is weird, and would definitely frustrate me! I'd be happy to take a look and see what's going on. To get started, could you please connect with me directly via a Private Message? Through that, please verify your full name, phone number and email address? From there, I can dive in and see if we can get some answers.

 

I look forward to hearing back from you!

Caleb H|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 1
Registered: ‎11-08-2021

Re: Password reset with each login

I am having the same issue where  I need to change my passowrd at every login. Can you please assist me with this?I have tried to delete cookies, different browsers ,different devices etc...

Posts: 2,122
Topics: 211
Kudos: 86
Solutions: 61
Registered: ‎07-06-2009

Re: Password reset with each login

Hello, ricgus2000,

 

Thanks for reaching out about your attempts at logging in online. I know having to reset my password is never a fun experience, and I can understand having to do it every time you log in, would not be welcome. 

 

I'd be happy to look into this with you. I saw that you'd also sent a private message about this, so I'll be reaching out there in a moment. Please keep an eye on your messages for my response!

 

Sincerely,

 

Melissa|Senior Social Media Specialist | Best Buy® Corporate
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Posts: 6,547
Topics: 227
Kudos: 523
Solutions: 333
Registered: ‎08-21-2017

Re: Password reset with each login

This topic has been moved to its own thread under the board BestBuy.com for further review.