10-06-2021 07:49 PM
Each time I need to log in to my account my password doesn't get recognized and I need to reset it
I put the same password and now magically works
Worst thing is that the same thing happens with the app and within the app I log in with my fingerprints I don't even type the password!
Any idea why is this happening?
It's really bothersome to keep adding the credit card info again and again every time I want to log in to buy something.
10-07-2021 01:43 PM
Hello there, erickrmzt85!
Thank you very much for taking the time to reach out about this! That certainly is weird, and would definitely frustrate me! I'd be happy to take a look and see what's going on. To get started, could you please connect with me directly via a Private Message? Through that, please verify your full name, phone number and email address? From there, I can dive in and see if we can get some answers.
I look forward to hearing back from you!
11-08-2021 04:08 PM
I am having the same issue where I need to change my passowrd at every login. Can you please assist me with this?I have tried to delete cookies, different browsers ,different devices etc...
11-08-2021 04:27 PM
Thanks for reaching out about your attempts at logging in online. I know having to reset my password is never a fun experience, and I can understand having to do it every time you log in, would not be welcome.
I'd be happy to look into this with you. I saw that you'd also sent a private message about this, so I'll be reaching out there in a moment. Please keep an eye on your messages for my response!
11-11-2021 10:46 AM
This topic has been moved to its own thread under the board BestBuy.com for further review.