Points, Policies & Certificates

[scamp]

As I have seen via other past posts, I am also very often having to reset my password as it is not being recognized.  This has been going on for quite some time.  And when I have to reset my password, I also have to reenter my payment information as the system clears it out; this is beyond frustrating!  I've read over the suggestions in previous replies, so I know there is some other problem as those are of no help.  Can you please fix whatever this problem is already!!!

[scamp]

Oh, and let me add that it takes far too long for a verification code to be sent in order to reset the password as I am having to do right now!

[AndrewB-BBY Social Media Specialist]

Good morning, scamp,

Thank you for stopping by our community forums again. As someone who does most of my shopping online I can imagine how frustrating it would be to rest your password every time you tried to make a purchase. I would be more than happy to see how I may be able to help.

Based on your message it sounds like you've already tried our troubleshooting steps. I'd like to take a closer look at your My Best Buy account to make sure there isn't anything to prevent your from logging in normally. I'll be sending you a private message to gather a bit more information so I can review this.

You can check your inbox by clicking the orange envelope in the top right corner of your screen after logging into your forum account. I'll keep an eye out for your message.