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Posts: 1
Registered: ‎10-03-2020

Order was canceled but did not receive rewards back

I canceled my order by mistake and lost my $45 reward. I was trying to update the shipping address. What can I do to get the reward back? I would like to use the reward to reorder the item. Thank you.

Posts: 106
Topics: 6
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Registered: ‎11-08-2021

Re: Order was canceled but did not receive rewards back

Hello, bobatea.

Thank you for reaching out to us here on our forums.  I can definitely understand wanting to get the rewards back so you are able to use them and I would be glad to look into this for you.

To start, would you mind sending me a private message with your full name, email address, and phone number?  You should be able to send me that message using the blue "Private Message" button next to my signature.  Please let me know if you have any questions and I look forward to hearing from you!

Thanks, 

Allison|Social Media Specialist | Best Buy® Corporate
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