Points, Policies & Certificates

[cpol92]

Hello, I recently pre-ordered an item from Bestbuy.com, and I checked out as a guest. When I put in the order information from the confirmation email to check on the status, I get an error page and get immediately redirected to the sign-in page (even though I was already signed in).

Also, when I try to add the order to my Best Buy account under the "Report Missing Points" tab, it tells me "an unexpected error occured." I am putting in the proper information, exactly as it is on the confirmation email. Did my order properly go through? I paid through PayPal, so even though it was a preorder I have already been charged. Any help would be appreciated.

[cpol92]

Nevermind, my issue has been taken care of.

[Derek-BBY Retired: Senior Social Media Specialist]

Good afternoon, cpol92,

Glad to hear the issue has been resolved!  Let us know if you have any other rewards program-related questions.

Best Wishes,