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Posts: 4
Registered: ‎02-22-2020

Order Status and adding guest order to my account

Hello, I recently pre-ordered an item from Bestbuy.com, and I checked out as a guest. When I put in the order information from the confirmation email to check on the status, I get an error page and get immediately redirected to the sign-in page (even though I was already signed in).

 

Also, when I try to add the order to my Best Buy account under the "Report Missing Points" tab, it tells me "an unexpected error occured." I am putting in the proper information, exactly as it is on the confirmation email. Did my order properly go through? I paid through PayPal, so even though it was a preorder I have already been charged. Any help would be appreciated.

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New Member
Posts: 4
Registered: ‎02-22-2020

Re: Order Status and adding guest order to my account

Nevermind, my issue has been taken care of.

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Registered: ‎10-10-2012

Re: Order Status and adding guest order to my account

Good afternoon, cpol92,

 

Glad to hear the issue has been resolved!  Let us know if you have any other rewards program-related questions. Smiley Happy

 

Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
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