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New Member
Posts: 1
Registered: ‎05-14-2021

Order Missing Best Buy Reward Points - Not Able to Reach Customer Service Through Phone Service

[ Edited ]

Hello,

 

I have been trying to call Customer Service for a week concerning my online order#{removed per forum guidelines}. I did not recieve point for this order and I have tried multpile times to get ahold of someone, but I kept receiving "We are having technical difficulties and cannot accept calls at this time" every time I tried to call in to get some help. Can you please add the points for this order? 

 

Thank You,

 

Jin {removed per forum guidelines}

Recognized Member
Posts: 222
Registered: ‎07-16-2014

Re: Order Missing Best Buy Reward Points - Not Able to Reach Customer Service Through Phone Service

Hi @ZuoJin123 

 

What was the product? I'm asking because there are some things that are excluded from the reward point program, like Apple products for example.

Posts: 6,259
Topics: 213
Kudos: 452
Solutions: 319
Registered: ‎08-21-2017

Re: Order Missing Best Buy Reward Points - Not Able to Reach Customer Service Through Phone Service

Good morning, Jin,

 

Welcome to our community forums. As a My Best Buy member myself, I know I want to make sure I receive every point possible. It's certainly strange to hear that you're having problems adding this purchase and I would be glad to see what I can do to help.

 

Just to be sure, have you tried using our reporting these missing points? If not, I would recommend giving this a try. If you encounter an error using this tool it's possible you may have multiple My Best Buy accounts. In that case, I can look into having these accounts merged to prevent any problems in the future.

 

Please let me know if you are able to add this purchase!

 

How Do I Report Missing My Best Buy™ Points?

How to Merge My Best Buy™ Rewards Accounts

AndrewB|Social Media Specialist | Best Buy® Corporate
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