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New Member
Posts: 2
Registered: ‎10-05-2018

October Appreciation coupon valid till 10/6

I received an email with said coupon for $25 BB GC when you spending $250 or more in store w/ BB Visa card.

 

Bottom of the coupon offer states: "This offer is excluded from the Price Match Guarantee." What does that exactly mean?

 

Does it mean that if coupon is applied:

- I can not price match during the in store purchase?

- I can not price match at all including within my return period?

- I can not price match during the purchase and my return period to a competitor's price, but I CAN price match if BB lowers the price within my return period? If so would I get the difference between purchase price and BB's lower price or said difference less $25 GC?

 

Please clarify.

 

 

Posts: 10,576
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Registered: ‎01-03-2013

Re: October Appreciation coupon valid till 10/6

Good morning przemko, and welcome! 

Thank you for connecting with us regarding our October Appreciation coupon! Though it may be a bit late to use the coupon, if you did, I would still like to offer some clarification. 

Under our Price Match Guarantee, coupons are generally excluded. I'm glad to see that the coupon directly mentions this though. This indicates that you would be unable to use both the coupon and a price match on the same purchase. Should you use the coupon on the purchase, and price match the product(s) during your return and exchange period, the coupon may be void and you could be charged for the $25 gift card. Any other purchases you make during this time, you should be able to price match as usual, as the coupon would only impact the purchase it was applied to. 

I hope this helps! If you have any other questions, please let me know. 

Sincerely,

Tasha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎10-05-2018

Re: October Appreciation coupon valid till 10/6

Thank you for the clarification, that essentially menas I could have use the coupon and then price match but I would get the difference less $25 GC (or as you stated the whole difference but get charged for the $25 GC), which is how I understood it and this is the only way it makes sense.

 

Unfortunately no one understood it that way, so I ended up not using the coupon at all.

 

- in-store customer service: yes, you can price match but not during the purchase (so purchase and price match on the way out the store?)

 

- sales associate: same as customer service, not sure, checking with manager

 

- section manager: you can't price match at all if you use the coupon

- assistant to store manager, store manager: same as section manager (according to store manager I can't price match if purchase includes free gift card, but that's incorrect also)

 

- phone call (corporate): you can price match but only if BB lowers the price

- Citi: please call BB, forwarded, you can't price match on the same purchase, please call BB

 

As you can see there was whole amount of confusion on this, too bad I did not use the coupon.

 

Clearly, there should be more explanation as to what that statement really means on the coupon itself.

Highlighted
Posts: 10,576
Topics: 118
Kudos: 279
Blog Posts: 20
Solutions: 495
Registered: ‎01-03-2013

Re: October Appreciation coupon valid till 10/6

Hi there przemko, 

Thank you for following up with me! Ultimately, to receive the benefits of the coupon, you cannot price match the purchase at all, whether at the time of the purchase or during your return and exchange period. Doing so may cause you to lose the benefits of the coupon. I apologize for any confusion you may have encountered when trying to find these answers through a variety of avenues, and greatly appreciate you reaching out to share your feedback. 

Regards, 

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!