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Posts: 1
Registered: ‎11-30-2017

Not recieving certificates on my account

Occasionally i get an email offer from bestbuy saying that if i spend a certain amount of money on my best buy card on gas etc, i get a rewards certificate for a certain amount. not long ago I got one stating if i spend 400, I recieve a $20 certificate. well i spent over 400 about a week ago now and there is no 20 dollar certificate in my account. Does it normally take over a week or 2 to actually recieve it??

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Registered: ‎10-10-2012

Re: Not recieving certificates on my account

Hello Shanesajda,


My wife has the My Best Buy™ Visa credit card and will sometimes receive an email or coupon book in the mail with different Visa related promotions.  One of the more common promotions will offer a bonus certificate if a certain amount is spent outside of Best Buy with the Visa card.  I keep wanting to upgrade to the Visa so that I can be eligible for those offers but always end up forgetting.  Life can sometimes get in the way.


I looked through the list of promotions I have and am not finding one that specifically offers a $20 bonus certificate after spending $400 outside of Best Buy with the Visa card.  While there were similar offers available in October and November, nothing that I can see offering a $20 bonus certificate.  Nonetheless, it can generally take between 2 - 4 weeks after spending the required amount for the bonus certificate to officially post.


With that having been said, it sounds like we still might have a couple weeks of waiting.  Please feel free to send me a private message if a bonus certificate has not posted to your rewards account after a full 4 weeks and I will see what I can do to help.  Just make sure to hold onto the email you received with the offer.  To send a private message, you would want to login to the forum and click on the blue button in my signature.


Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
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