Points, Policies & Certificates

[Jmelisa]

I bought the apple watch yesterday and I havent received any emails from best buy regarding my free 6 months of apple fitness. I am thinking on returning the watch because that was one of the things of why I bought it. I am also trying to login to my bestbuy account using my email since yesterday and I dont receive best buy emails to change my password, or to confirm the account and be able to log in.

[Allison-BBY Social Media Specialist]

Hey, Jmelisa, and welcome to our online community!

Thanks for posting on our forum for support, although I hate to hear about the issue you're having. Receiving six months of free Apple Fitness+ is a great offer, and I can understand wanting to follow up on this. Additionally, I know how important it is to be able to place orders while logged into your account, and I'm happy to do what I can to help.

First, I suggest adding BestBuyInfo@emailinfo.bestbuy.com to your safe sender's list. This may help in receiving the verification code you mentioned. You may want to check your spam/junk and promotional folders as well for your Apple Fitness+ offer. In addition, please review the following articles and let me know if you're still in need of help:

Having trouble logging into your My Best Buy/BestBuy.com account?

How to Reset Your BestBuy.com Password

All the best,