04-02-2020 12:23 PM
I have been trying to set up my account in order to use my reward certificates before they expire. Account setup was fine but now I get a message when I log in that says "You're almost done!" and prompts me to check my email for a verification code. Unfortunately, I am not receiving the code. I have checked all settings in my email and the messages are not being filtered or sent to spam. Furthermore, I know I can recieve emails from Best Buy and the address is correct becuase if I choose to change my email in the account I do recieve a verification code, but its only used to update the email address and not activate the account. I have tried several different times over the couurse of the last couple of days so it does not appear to be an issue with delayed delivery of the message.
Any assistance someone can provide would be helpful.
04-06-2020 03:55 PM
Hello, jessez_83, and welcome!
Thank you for registering with the forum regarding your trouble linking your My Best Buy membership. To manage your rewards, you would need to link your membership to your BestBuy.com profile. While I'm glad to hear you seem to receive the verification code for your BestBuy.com profile, I understand you're not receiving the code to link your membership. This is intended to be a simple process, so the trouble you've described isn't at all what we hope for our customers to experience. I would be happy to take a closer look at things, so please keep an eye on your inbox as I'll be sending you a private message to gather additional information.