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Posts: 1
Registered: ‎11-11-2021

Not able to report missing point

My best buy account is missing some of the purchases I have previously made. When I try to add them using the report missing points page, I get the following error:

"An unexpected error occurred"

I've read that this could be due to having multiple bestbuy accounts. Can someone please help merge my accounts?

Posts: 126
Topics: 2
Kudos: 29
Solutions: 14
Registered: ‎10-19-2020

Re: Not able to report missing point

Good afternoon, Pratibharama77!


Thanks so much for taking the time to reach out about this, and welcome to our online platform. I'm sorry to hear that you're running into issues with your account. You are spot on! It could be related to having a few different accounts. Now, I see that you sent me a Private Message a little earlier today. So, I will respond to you over there and we'll get this taken care of.


Talk to you soon! Thanks,

Caleb H|Social Media Specialist | Best Buy® Corporate
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