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New Member
Posts: 2
Registered: ‎12-31-2020
Accepted Solution

Not able to create account

I've been trying to create an account to use the benefits of having an account, however, it says there was an error and to check my info. My info is correct, and I've even tried using my Google account and incognito tabs to no avail.

Posts: 5,569
Topics: 182
Kudos: 504
Solutions: 261
Registered: ‎08-21-2017

Re: Not able to create account

Good afternoon, Ignallis,

 

Welcome to our community forums. As a My Best Buy member myself, I know there's quite a few great benefits to joining this program. It certainly sounds odd that you are getting this error, I'd be glad to see how I may be able to help.

 

I do have a few questions to see what options are available moving forward. Do you use a VPN or ad-blocker when visiting our website? If so, I would recommend turning these off to prevent any problems. Is your browser's default language English?

 

I look forward to hearing back from you so I can further assist you.

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎12-31-2020

Re: Not able to create account

Yep, that was the issue. Had to disable uBlock Origin for the account to be created.
Posts: 5,569
Topics: 182
Kudos: 504
Solutions: 261
Registered: ‎08-21-2017

Re: Not able to create account

Great, Ignallis!

 

I'm very happy to hear that you were able to get this figured out.

 

Please let us know if we can ever be of assistance again in the future!

 

Regards,

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!