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Posts: 1
Registered: ‎03-22-2019

No points on outside Best Buy purchases

I recently made a large purchase on my Best Buy credit card and have noticed that it not only didn't give me points, but didn't contribute to my progress toward Elite status. I have noticed that it happened previously in 2018. Neither of the transactions fell under the stated exemptions in the terms of use. Would like to know if this is normal, because it's a big reason I signed up for the card in the first place.

Posts: 4,558
Topics: 48
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Solutions: 270
Registered: ‎11-29-2016

Re: No points on outside Best Buy purchases

Good afternoon, gculloton,


Welcome to our forums.  I love being able to earn extra points just by using my My Best Buy® Visa Card, as it’s a great way for me to get my My Best Buy® account closer to Elite or Elite Plus status.  It’s great to hear you’ve got a My Best Buy® Visa Card as well, and I’ll be happy to address any concerns you might have.


In regards to when your points for outside purchases will post to your account, these will generally be posted around the time of your My Best Buy® Credit Card statement date each month.  For example, my statement ended on March 20, and I expect my bonus points will post to my account within the next few days. 


If you believe your purchases should have qualified for points, please send me a private message with your full name, as well as your phone number and your email address, so I might research your account further.  To send me this information privately, be sure to use the blue “Private Message” button in my signature.



SeanM|Social Media Specialist | Best Buy® Corporate
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