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Valued Member
Posts: 50
Registered: ‎10-18-2009

No points awarded for purchase

I purchased a tablet on October 4. Points have been in a pending status until recently. I looked at my account and found 0 points were awarded for this purchase. I used my best buy credit card for this purchase, so why do I have no points for the purchase?
Valued Contributor
Posts: 2,358
Registered: ‎02-07-2011

Re: No points awarded for purchase

If used a special financing offer in the card you don't get points
Posts: 1,521
Topics: 68
Kudos: 280
Solutions: 66
Registered: ‎11-23-2018

Re: No points awarded for purchase

Hello again, crbrookhart!

 

Thank you for reaching back out to us on our forum. It's great to hear you have a My Best Buy Credit Card and have been able to take advantage of all the perks and rewards associated with using it on purchases. While it can generally take up to 20 days for points from an eligible purchase to officially post to a member's rewards account, it sounds like you're outside that window and still not seeing your points. I'd be happy to dig into this further.

 

I'd first like to point out that any purchase applied to a promotional financing offer won't qualify for points. Our members can choose between standard financing and points or promotional financing and zero points when using a My Best Buy Credit Card.
 
Here are a few articles that may help:

My Best Buy™ Points and Promotional Financing 

10% Back in Points on your First Day of Purchases

 

If you're still looking for assistance with this, please send me a private message including your full name, email, and phone number. You can find the blue option to message me to the right of my name below.

 

All the best,

Allison|Social Media Specialist | Best Buy® Corporate
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