Points, Policies & Certificates

[vchal94]

Yesterday I created an account in order to make a purchase and when I went to log on today to check my order status and it was telling me my email didnt exist and told me to create a new account. I did so with the same email and phone number and it worked but my order history wasnt there. So either something happened to my account or when I created it yesterday there was a typo in the email address that I missed. If thats the case I have no idea how to access it now.

[AndrewB-BBY Social Media Specialist]

Hi there, vchal94,

Welcome to our community forums. As someone who has had several email addresses over the years, I know I've made my fair share of typos when placing orders. I would be glad to see how I can best assist you with this.

To start out, I'd like to gather some additional details so I can try and locate this order. I'll be sending you a private message with a bit more information. You can check your inbox by clicking on the orange envelope in the top right corner of your screen.

I look forward to hearing back from you.