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Posts: 2
Registered: ‎02-27-2020

No Points Received

I signed up for two promotional offers for my BestBuy Visa in which I should be receiving 10% back on utility spend. I spent $500 almost in January and received no credits to my best buy account. I have received points in the past but I'm no longer receiving them. I had also signed up for a secondary promotion to spend $500 outside of best buy for $50 in rewards which I also did not receive.

Posts: 5,206
Topics: 158
Kudos: 403
Solutions: 239
Registered: ‎08-21-2017

Re: No Points Received

Hi there, anelson524,


Welcome to our community forums. Gaining My Best Buy points for outside purchases is a great benefit to using a My Best Buy credit card. I'd be glad to take a look at this promotion to see what we can do to best assist you. In most cases these reward certificate can take three to four weeks to post to your account. I would be glad make sure these purchases were added correctly. Can you please send me a private message with a bit more information about your account? I will need to verify your:


Full name

Email address

Phone number


You can send me a private message by clicking the blue button at the bottom of this post across from my name. I'll keep an eye out for your response.

AndrewB|Social Media Specialist | Best Buy® Corporate
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