08-11-2022 11:33 AM
The lack of a response is the worst part here. When they removed the tiers one of the benefits of keeping a Best Buy card was you could at least keep banking points. Now I guess that is going away too with zero explanation.
At least three official Best Buy representatives have been in this thread and have not said a word about what is going on here.
08-11-2022 11:36 AM
They will only talk to you via private message so that they don't reveal anything to the general public.
The whole situation is bad and they are going to lose their most loyal customers.
They were one of the last brick & mortar stores I frequented, but guess that's over too.
Why do these places shoot themselves in the foot and then blame other things when they go out of business?
08-11-2022 11:56 AM
Absolutely. Best Buy reps, please just tell us what's going on. You can't just ask for people to private message you. It makes it look like you're trying to hide something, and makes the company look bad.
08-12-2022 12:04 AM
08-12-2022 02:36 PM
So in my private conversation, they basically said the tiers are gone and that unless you have a BB credit card, no more point banking. Also, if you have a total tech membership, you actually have more benefits than with Elite Plus, but no point banking.
Not sure why they couldn't just say this in public.
08-12-2022 06:31 PM
I have and use a BB credit card, I too got this email. Some explanation is warranted given previously stated policy and a change like this.
08-12-2022 07:35 PM
08-12-2022 07:47 PM
08-12-2022 08:01 PM
It's desperation. They know BB is a sinking ship. They can't compete with Amazon (among other online retailers) and they're trying like heck to squeeze money out of people. Instead of just giving us good service, a good showroom, and things like free same day shipping..they're trying to get $200 out of us, or a BB credit card (where they also profit) just to do something as simple as point banking? Nope...not going to happen.
Anyone who shorted BB stock recently is thrilled.
08-13-2022 07:23 AM