Points, Policies & Certificates

[ObliteRon]

It looks like the real beginning of the end for My Best Buy Elite and Elite Plus as I just received an email with the subject above.

There is a Learn More button/link but it currently just takes me to the home page.

[JEzra-BBY]

Hello, ObliteRon,

Thank you for taking the time out of your day to reach out to us here on our Forums. The Best Buy Elite and Elite plus are one of the many reasons I love to shop at Best Buy. I had questions about the chances myself  so I can understand how you are feeling. I would like to see if I can assist you in any way or answer any questions you may have. Do you think you could send me a private message with your name, phone number, and email address? To send me a private message simply click on the blue button to the right of my signature. 

Thanks, 

[Trigger78]

Agreed, and the cryptic message with no explanation seems as if they hope no one notices.

[kekepk]

Not happy about this email either. I go out of my way to make my purchases at Best Buy because of their point system. If this is the way things are going, I don't see myself shopping there anymore.

[jknuss01]

So are they just ignoring this now?

"My Best Buy Credit Cardmembers will have the ability to set up point banking to save points until you are ready to issue a reward certificate."

I have always used the card and still got the same email.

[josephlucas]

I have the same concerns. Can you please post here what's going on with the rewards system?

Are you doing away with point banking? What will the new policy be? 

The entire reason I shop at Best Buy as much as I do is for the rewards and the point banking. If this is going away I don't see any reason to continue shopping at Best Buy. This seems like a very hostile move toward your most loyal customers.

[DirtDiver]

I received the same email. Just like the OP the link to "learn more" simply took me to the home page. I further researched and the only info I can find is that you can bank until you need the points. Without the ability to bank, I won't be shopping at Best Buy.

[Alex-BBY Social Media Specialist]

Hello, Personalassist,

Welcome to the Best Buy Forums!

We appreciate you reaching out regarding an My Best Buy email you received. I would love to take a further look into the email that you received any answer and questions or concerns you may have. Can you please send us a private message with your full name. phone number and email address? You can click on "Private Message" right next to my signature. Thank you and I hope to hear from you soon.

Kind regards,

[vod332]

i agree with all of you.

No real reason to continue to shop at BB now.

Attn Amazon- you will now get all my business!

I don't even recall anyone telling me that the tiers were going away. They are just gone?

This seems like a dumb decision when the people who were Elite and Elite plus were the supporting customers of Best Buy.