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New Member
Posts: 3
Registered: ‎06-27-2018

New Reward Certificate Redemption Exclusions?

In the past, I've been able to purchase Shell and Exxon gas cards with my reward certificates, but I was told at a store today that it wasn't possible. Has this recently changed?

New Member
Posts: 1
Registered: ‎11-13-2015

Re: New Reward Certificate Redemption Exclusions?

Yes, it looks like this was changed in Feb.  I ran into the same issue while trying to purchase a Steam card. 

 

This was a great feature of the program, and one of the main motivators to use my rewards card over others.  As a result of this change, I will be looking to take my business to another cash-back card.  

Posts: 2,971
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Registered: ‎11-29-2016

Re: New Reward Certificate Redemption Exclusions?

Hello all,

 

Welcome to our forums, and thank you for joining our Community.  It’s great to hear you’ve both been utilizing your My Best Buy® accounts to earn reward certificates, and I’ll be happy to address your concerns regarding how you’ll be able to redeem these certificates.

 

As outlined in the My Best Buy® Terms, point of sale activation (POSA) cards such as Shell and Exxon gas cards would be considered “Non-Qualifying Redemptions”, and we’ll be unable to accept reward certificates as payment towards these cards.

 

If you have any other questions or concerns, please don’t hesitate to visit our Support Forums again.

 

Regards,

SeanM|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎06-27-2018

Re: New Reward Certificate Redemption Exclusions?

Does this also apply to the gas cards without the preset amounts? IF y'all still stock those kind... I didn't see any of those at the location I went to today, but those are the ones I'd typically purchase.

 

I buy items at Best Buy once every blue moon; and being a commuter, the ability to be able to redeem the certiificates for gas cards WAS a reward for me. So unless point banking will be available for non-elite members where I can save up points until that blue moon comes around again, I too will be taking my business to another cash back card.

Posts: 11,255
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Registered: ‎01-03-2013

Re: New Reward Certificate Redemption Exclusions?

Hi RachaelKirkwood, 

Thank you for following up on this! Please know the gas cards in which you select the amount would be considered POSA cards as well, and would thus be excluded from reward certificate redemption. 

Please let us know if you have any other questions. 

Thank you, 

Tasha|Social Media Specialist | Best Buy® Corporate
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