02-18-2019 05:57 AM
02-18-2019 08:56 AM
Good morning Wanderling,
Welcome to the forum and thank you for choosing to purchase a laptop with us! Purchasing a laptop can be quite the investment, so I can understand why you would be eager to receive the rewards from this purchase. I would like to clarify some parts of our My Best Buy program though, as it seems there may have been some details missed.
While points don't expire on active accounts (having activity in a 12 month period), they are typically automatically converted to reward certificates, which do expire, usually after 60 days. It doesn't sound like this would have been your experience though, as you mention seeing no points at all post. There are a few payment types that do not qualify for points, such as gift cards, reward certificates, and our Best Buy Credit Card, when choosing a financing option. When paying with a Best Buy Credit Card, you would either receive points or financing but not both. For more details on this, you may wish to review our My Best Buy Terms.
If none of these scenarios seem to apply to your purchase and explain your experience, please let me know, and I'll be delighted to dig further into this with you!