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Posts: 1
Registered: ‎05-21-2020

Never received verification of rewards and now expired with no help from BestBuy CS

I purchased a $2000 TV which gave me ~$200 in rewards.  I never received info on them an was unable to find them online.  with COVID, the world has been turned upside down and I was unable to speak to a live person.  

Finally took over an hour of my day to do the live chat only to have them say there is no option to help me.  That is sad given what is currently going on and that all stores are closed reducing the options of resolution.  I was in the process of buying an new refrigerator and also a gaming system from BestBuy but have serious reservations I will be doing that.

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Registered: ‎01-03-2013

Re: Never received verification of rewards and now expired with no help from BestBuy CS

Hello, Frustrated2020, 

 

Thank you for being a My Best Buy member and reaching out regarding your expired rewards! Finding you’ve had a My Best Buy reward certificate expire would be most frustrating. I know if I let one slip by me, I feel like it’s quite the missed opportunity. With that said, I understand the world has been a bit chaotic, so redeeming reward certificates may not be at the forefront of many's minds. 

 

Our My Best Buy Terms advise that certificates typically have 60 days to be redeemed, unless otherwise noted. Once expired, we’re generally unable to reissue them. We do our best to make our customers aware a certificate has been issued, as we send out email notifications that include the expiration date. As emails may be filtered, overlooked, or even blocked though, we recommend members manage their rewards from BestBuy.com, where certificates can be viewed as well. While the world has been turned upside down, as rewards are redeemable on BestBuy.com as well as in stores, and many stores have remained open with curbside services, these expiration dates have not been extended. For more details, you may view the article below.

 

Expired My Best Buy™ Reward Certificates FAQ

Best Buy's COVID-19 Response Information

 

I would be delighted to review your account to see how we may set you up for success going forward. Please keep an eye on your inbox in the top right corner of the page as I will be sending you a private message. 

 

Sincerely, 

Tasha|Social Media Specialist | Best Buy® Corporate
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