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Trusted Member
Posts: 79
Registered: ‎08-17-2013

Never received two promo rewards

I received two sereparte offers and fulfilled both, and have not received my rewards for them.  The first was the mystery scracth and reveal which was spend 250 recieve 25.  The other was the cardmember appreciation which again was spend 250 get 25.  I spent the 250 twice to fulfill both promos and never got the rewards for them yet.

Posts: 5,814
Topics: 196
Kudos: 547
Solutions: 285
Registered: ‎08-21-2017

Re: Never received two promo rewards

Hi there, Kcorai87,


Thank you for stopping by our community forums again. I'm sure you're eager to get these My Best Buy certificates and would be glad to give you some additional details.


Generally, promotional certificates such as this can take three to four weeks to be available in your account after making a qualifying purchase and activating this offer if needed. How long ago did you buy these purchases? 


If it's been longer than four weeks, please feel free to send me a private message and I'll be glad to take a closer look at your My Best Buy account to see how I can best assist you. You can send me a private message by clicking the blue button at the bottom of this post across from my name.



AndrewB|Social Media Specialist | Best Buy® Corporate
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