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Posts: 1
Registered: ‎04-21-2019

Never received full 10% back for best buy credit card first purchase

I signed up for a best buy credit card over a month ago and only received 5% back for my purchase that I made upon signup, instead of the 10%. I called the help hotline and the person I spoke to agreed that this is an issue and told me it would take 5-7 business days to review my account. That was over a week ago and there has not been a response. I could really use some help because the 5% back I did received is set to expire in June. Thank you.

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Registered: ‎08-08-2017

Re: Never received full 10% back for best buy credit card first purchase

Good morning, nluongo214,


Welcome to our community, and congratulations on being approved for the Best Buy Credit Card! Smiley Happy


I'm sure you were excited to take advantage of the many perks cardholders are entitled to, and I'm sure I would be a bit surprised if I only received half of the points I was expecting for making a new purchase.  As you may know, members have the opportunity to receive 10% back in points on their first day of purchases within 14 days of being approved for the card.  There are a few types of purchases that wouldn't qualify for the 10% back offer, such as choosing a monthly financing offer.  Any bonus points you qualify for should post within about 20 days of the purchase being made.


I'd be happy to review your account and make sure everything is in good standing.  Please send me a private message that includes the information below and I will see what I can do to help.  You can send me a private message by logging into the forum and selecting the blue button in my signature labeled "Private Message".


Full name

Email address

Phone number

Member ID


10% Back in Points on your First Day of Purchases


I hope to hear from you soon.  Thanks for posting!

Sam|Retired Social Media Specialist | Best Buy® Corporate
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