Points, Policies & Certificates

[dfleury2022]

Hello,

On several occasions with in the last couple months, I have posted reviews for products I have purchased.  In each case, I get an email telling me the review has posted. I can find them on the website for each product.  I have not received rewards for any of them.  I have chatted and called countless times.  First I was told to wait 20 days...then I was told 20 business days. Next I was told I had 2 My Best Buy accounts..  Finally I was told my reviews were rejected.  I have been told a ticket would be put in and I would get an email, but I never have.  In the realm of things it is a minor thing, but I am not used to getting such inconsistent service from Best Buy.  As a former Elite member, they have been my go-to for electronics, appliances, etc.   Now with the changes to the rewards program, reviews won't earn rewards anymore, but it has been frustrating getting the run-around.

[Kristy-BBY Social Media Specialist · Accepted solution]

Welcome to the Community Forums! We are happy to have you join us dfleury2022!

Thank you for posting on the Forums! I would be happy to help anyway I can. As someone who loves to get reward points, I can see how this is important. 

To start, please send me a private message including your full name, email, and phone number. You can find the blue option to message me to the right of my name below.

Regards,