09-23-2020 03:00 PM
09-25-2020 01:54 PM
Good afternoon, Mike43,
Thank you for stopping by our community forums again. It's always great to get a My Best Buy certificate so I can certainly understand wanting to get this figured out as quickly as possible.
Using the information associated with your forum profile, I see that you have been working with one of our Executive Support Specialists. Please continue to work with them towards resolution.