Points, Policies & Certificates

[Mike43]

Good Afternoon,

I received the following email on 7-31-20:

Earn a $50 reward certificate¹ when
you spend $200 or more in select Best Buy®
stores or on BestBuy.com® with
your My Best Buy® Credit Card on
7/31/2020.
Activation required.
Limitations apply. Reward Certificate will post to your account 3-4 weeks after the promotion ends.

I activated and purchased a tv at Best Buy with my BB Citi Card. I never received the 50 dollar reward. This is clearly a switch and bait. Please advise, your online customer support has been zero help.

I have called your customer service twice and have been disconnected after waiting for 40 minutes each time.

[AndrewB-BBY Social Media Specialist]

Good afternoon, Mike43,

Thank you for stopping by our community forums again. It's always great to get a My Best Buy certificate so I can certainly understand wanting to get this figured out as quickly as possible.

Using the information associated with your forum profile, I see that you have been working with one of our Executive Support Specialists. Please continue to work with them towards resolution.

Regards,