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Posts: 7
Registered: ‎02-03-2017

Never Received BB $50 Reward Certificate

Good Afternoon,

I received the following email on 7-31-20:

Earn a $50 reward certificate¹ when
you spend $200 or more in select Best Buy®
stores or on® with
your My Best Buy® Credit Card on
Activation required.
Limitations apply. Reward Certificate will post to your account 3-4 weeks after the promotion ends.

I activated and purchased a tv at Best Buy with my BB Citi Card. I never received the 50 dollar reward. This is clearly a switch and bait. Please advise, your online customer support has been zero help.

I have called your customer service twice and have been disconnected after waiting for 40 minutes each time.
Posts: 6,667
Topics: 227
Kudos: 558
Solutions: 341
Registered: ‎08-21-2017

Re: Never Received BB $50 Reward Certificate

Good afternoon, Mike43,


Thank you for stopping by our community forums again. It's always great to get a My Best Buy certificate so I can certainly understand wanting to get this figured out as quickly as possible.


Using the information associated with your forum profile, I see that you have been working with one of our Executive Support Specialists. Please continue to work with them towards resolution.



AndrewB|Social Media Specialist | Best Buy® Corporate
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