10-19-2020 03:03 PM
Hello again, FrederickGuese!
Thanks for reaching back out. It's always important to have everything in order with your My Best Buy account, including having all your purchases attached, to be able to take advantage of all the great rewards and perks the program has to offer. I'm happy to do assist with the issue you're seeing when attempting to report missing points.
I'd like to mention that a purchase cannot be reported if it is more than 180 days old, or if it was processed prior to joining the My Best Buy program. In addition, if your order has not yet been fulfilled (picked up or shipped), that would be another reason why you would encounter an error. A purchase, like a pre-order, cannot be reported until it has been fulfilled.
Please feel free to send me a private message including your full name, email, phone number, and order number if you're still in need of assistance with your account. You can find the blue option to message me to the right of my name below.
All the best,
10-21-2020 12:46 PM
We've received your private message and will be replying shortly. You can read a private message by clicking on the envelope icon at the top of the page.
11-14-2020 08:59 AM
Hi again, I would like to report some missing points again. I got an unexpected error when trying to report them. Is there anything that can be done on BBY's end? It's not that big of a deal, but I'd appreciate it if there's anything that can be done.
11-16-2020 06:31 AM
Hello again, Frederick,
An error when trying to report a purchase as "missing" usually means one of three things:
1. It has been more than 180 days since the purchased was processed.
2. The purchase is already attached to a rewards account.
3. The purchase was processed prior to enrolling in the My Best Buy program.
If you are referring to the same purchase we reported a few weeks ago, then it's possible a system related error is preventing the purchase from being displayed in your history; however, I can double check our back-end system to make sure points have still been awarded. Please send a private message with the details listed below, by clicking on the blue button in my signature, and I'll take a closer look at your rewards account
Order #/Receipt pin #