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Posts: 2
Registered: ‎10-22-2015

Need help receiving Reward certificates not received

Trying to post this again as the post I made yesterday got filtered for some reason and was never responded to.


I am a MyBestBuy member, and regularly receive email promotions. In September, November and December of 2022 I received and took advantage of "Spend $x, receive $y in reward certificates" offers. The one in September went perfectly smoothly and I received the certificate in the promised timeframe.


Despite going through the exact same process with the November and December promotions, I did not receive the certificates for either one. I have reviewed the terms and conditions of the offers and verified that my purchases complied with them. My calls to the customer service center have not been helpful, so I am looking to get some attention from someone on the forum.


I have everything documented--including copies of the emails where the promotions were offered and order numbers for the purchases I made, so I just need someone from Best Buy to assist. I hope I am following the proper procedure for the forums--I did review the rules and guidelines.


Please let me know how to contact you so we can proceed with resolving this matter.


Thank you.

Posts: 187
Topics: 6
Kudos: 39
Solutions: 21
Registered: ‎11-08-2021

Re: Need help receiving Reward certificates not received

Hello, bookemdando.

Thank you for reaching out to us here on our community forums.  I can understand wanting to take full advantage of any rewards offered and could understand how not seeing them would be frustrating.  I will be glad to look into this for you.

To get started, would you mind sending me a private message with your full name, email address, and phone number?  You can do so by clicking the blue button next to my signature.


Allison|Social Media Specialist | Best Buy® Corporate
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