04-06-2020 02:19 PM
Welcome to the Best Buy forum!
I do see the private message you sent us over the weekend requesting that the name tied to your rewards account be updated. With everything going on in-regards to COVID-19, we are seeing an uptick in the number of contacts submitted through our different social channels (Facebook, Twitter, Forum), so there might be a slight delay as far as a response. We do appreciate your continued patience, and we should be in-touch with you shortly.