Points, Policies & Certificates

[egusiseed214]

I have legally changed my name a few years ago. When I logged into my Bestbuy account to make purchases this morning I noticed the account is still under my previous name and there is no option for me to update it.

What should I do to update my name on account?

Thank you

[Derek-BBY Senior Social Media Specialist]

Good evening, egusiseed214,

Welcome to the Best Buy forum, and thank you for connecting with us.

I'll never disagree with a member wanting to make sure the information tied to their rewards account is accurate, as it can help prevent potential verification issues, including when attaching a purchase to potentially be awarded points.  You won't find the option to change/update the name tied to a rewards account online; however, that's certainly something I can help with though.

There are a few scenarios that allow for us to make changes/updates to the name tied to a rewards account, such as a misspelling or legal change.  I'll just need to gather a few details from you, including some sort of proof that your name has been legally changed.  Please send me a private message with the details listed below, by clicking on the blue button in my signature, and I'll see what I can do to help.

Name (old and new)

Phone #
Mailing address

Email address

How do I update my My Best Buy™ information?

Best Wishes,