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Recognized Member
Posts: 106
Registered: ‎04-19-2012

Mystery Offer (most likely $5)

Received the yearly mystery offer but this time it actually has a code to use for online purchases. Attempted to redeem the code at checkout and it says it's not a valid coupon/promo code.

New Member
Posts: 1
Registered: ‎12-02-2020

Re: Mystery Offer (most likely $5)

I'm having the same issue. Every time I try to enter the code online in checkout it says "sorry we didn't recognize this promo code." But on the coupon it clearly states that it can be used online. 

Posts: 8,668
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Registered: ‎10-10-2012

Re: Mystery Offer (most likely $5)

Hi, Michael and josietc,

 

Thank you for taking the time to connect with us on the forum. Smiley Happy

 

With the purchasing of gifts during the holidays, I'd say we're all looking to save a few dollars when we can, and a bonus certificate could certainly help do that.  While we do have a number of rewards program related promotional offers planned for December, most, if not all, of those offers are certificate based rather than requiring each member to enter a code.  The bonus certificates would be added to each eligible member's rewards account once having been activated via the email we sent.  Would you mind posting a screenshot of the offer you received so I can get a better idea as to what it is?

 

Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
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Recognized Member
Posts: 106
Registered: ‎04-19-2012

Re: Mystery Offer (most likely $5)

[ Edited ]

Two pics uploaded.

 

{removed per forum guidelines}

Posts: 8,668
Topics: 365
Kudos: 171
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Solutions: 549
Registered: ‎10-10-2012

Re: Mystery Offer (most likely $5)

That isn't one of our traditional Mystery Certificates but rather a Cardmember Mystery offer, and once you scratch the offer via the email you received, you'll be presented with one of three offers.  Each of those offers will require the use of your My Best Buy credit card in-order to qualify.  Based on the images you included, it looks like you received the offer for a percentage off a single purchase, which would require a code to be entered during checkout.

 

I'd double check to make sure the item in your online cart is eligible per the coupon terms, as that may explain the errors you're encountering.  The offer would only apply to regular prices, so any item currently on sale would be excluded.  If you continue to have trouble redeeming the offer, then feel free to send us a private message here and we'll see what we can do to further assist.  Just make sure to include your name, phone number, and email address.

 

Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
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Recognized Member
Posts: 106
Registered: ‎04-19-2012

Re: Mystery Offer (most likely $5)

Right but it throws this exact message regardless and it seems to be the same for others as well.

Posts: 8,668
Topics: 365
Kudos: 171
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Registered: ‎10-10-2012

Re: Mystery Offer (most likely $5)

If you're having trouble redeeming the 10% off coupon, then, as mentioned above, please send us a private message with your details and we'll see what we can do to further assist.

 

Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 3
Registered: ‎12-07-2020

can not reddem cardmember mytery reward

I recived a email as a Best Buy cardmeber for a mystery reward scratch off. It gave me a 10% off single use coupon valid through 12/13. It gave me a online code to use, but when i enter the code it tells me that the it does not recognize the code or it is invalid? tried chat and called the 1 800 and no one can help.

New Member
Posts: 3
Registered: ‎03-01-2019

Best Buy 10% off coupon not working

I received a 10% off coupon for being a Best Buy card member and read the exclusions and found an item that wasn’t on sale to use my coupon in. The system says my coupon code does not exist. Not that the item is excluded. I tried virtual assistance and they said to call customer service which said they couldn’t help with a purchase. How do I get a valid coupon code?
Posts: 9,625
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Registered: ‎11-10-2008

Re: Best Buy 10% off coupon not working

You should have had that coupon applied to your account as a discount you can automatically apply. Did you check that ?

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