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Posts: 1
Registered: ‎10-25-2021

My rewards number doesn't match my BB account number. Same phone number and email.

I'm not sure why I can't see my purchaces from last year. I went to find the emailed recipt, and I matched my rewards number from the Email to my Best Buy account and they don't match. Only thing is The number and Email used on my BB account number is the same one I use in store.


Is there a way to figure out how to access the rewards number I've been using for in store purchaces for the last 10 years? I'm a little confused how this happened, or what my options are at this point.

Posts: 2,662
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Registered: ‎10-19-2017

Re: My rewards number doesn't match my BB account number. Same phone number and email.

Hello, Bradrb,


Thanks for reaching out about this! It sounds like you may have opened a second My Best Buy rewards account by accident. It's hard to say exactly how that may have happened, but I do know that it can happen easily. I've done it myself. If that has indeed happened, to avoid further confusion, we should be able to assist with an account merge which would ensure available points and/or certificates from the secondary account are moved to the primary account. A merge should also allow us to update you online account so that the correct rewards number is attached to your online orders going forward.


With that said, so I can review your situation in greater detail, please send some additional information to me via private message. I'll need your full name, phone number, email address, and the rewards number from the account that you want to be using (if available). If you're logged into the forum from a PC, you should see the blue "Private Message" option next to my signature below this post. I hope to hear back!



Kayla|Social Media Specialist | Best Buy® Corporate
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