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Posts: 1
Registered: ‎03-03-2021

My points won’t convert into certificates

it's been almost a year since I last shopped at bestbuy as I travel a lot , and with covid hitting I no longer was able to buy the things my family from overseas requested from me . For some reason no matter how many times I tried I can not get my points .

It keeps stating:

We're sorry, we're unable to issue a reward certificate.

Try again. 
another issue I have is when I signed up for the account , the individual that signed me up put me a weird name . .. not my name idk I thought I would go back to shopping with you guys but this is too much of a headache . Your customer service skills need improvement. 

Posts: 1,542
Topics: 76
Kudos: 254
Solutions: 70
Registered: ‎11-23-2018

Re: My points won’t convert into certificates

Hello, Litt, and welcome to our online community!

Thank you for posting on our forum for support, although I hate to hear about the issues you've run into with your account. We'd hate for you to miss out on rewards, and I'm happy to do what I can to assist with your certificates and account information.


To start, please send me a private message including your full name, email, phone number, and mailing address. You can find the blue option to message me to the right of my name below.


All the best,

Allison|Social Media Specialist | Best Buy® Corporate
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