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Posts: 2
Registered: ‎02-14-2021

My points have issued but my total balance is zero

[ Edited ]

Dear Best Buy representative,

- Order No. {removed per forum guidelines}
- issued points for this order is 4,049 points but my total balance is 0. Please help to fix this issue.

Posts: 6,259
Topics: 213
Kudos: 452
Solutions: 319
Registered: ‎08-21-2017

Re: My points have issued but my total balance is zero

Welcome back, Kimobasha77,


Thank you for taking the time to visit us again here on our community forums. It sounds like you've got quite a large amount of My Best Buy points on the way so I'm sure you're eager for these to be usable in your account. I appreciate you reaching out and would be glad to see how we may be able to help.


I see that you sent a private message with a few more details we need to review your account. I'll be sending you a private message in return shortly. You can check your inbox by clicking on the orange envelope in the top right of your screen.


I look forward to further assisting you!


How Do I Report Missing My Best Buy™ Points?

AndrewB|Social Media Specialist | Best Buy® Corporate
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