Points, Policies & Certificates

[jungmok]

hi

my member ID has been changed.

Rewards and order histoy are all gone.

I don't know why it changed.

I want to return to the  member id.

[Allison-BBY Social Media Specialist]

Hello, jungmok, and welcome to our online community!

Thank you for posting on our forum for support. I'm happy to take a look into your My Best Buy account and see what might be going on. I notice you've sent us a private message as well, so I'll be following up there shortly. Please keep an eye on your inbox for my response!

Regards,