Points, Policies & Certificates

[Miauro500]

My member ID number changed all of a sudden and all my points and purchase history has been erased. How do I go about getting them reinstated?

Thanks.

[Derek-BBY Senior Social Media Specialist]

Good evening, Miauro500, and welcome to the Best Buy forum,

I can imagine the questions that ran through your head after logging in to find your rewards ID was different, as I'd have similar questions if my rewards ID of 10+ years was suddenly different.  If the rewards ID currently linked to your BestBuy.com is different than you remember, then could it mean you currently have two active rewards accounts?  That could easily be solved with a merge.  Was your previous rewards account perhaps cancelled for some reason? Please send me a private message with the details listed below, by clicking on the blue button found in my signature, and I'll take a closer look at your rewards history.

Name

Phone #
Email address

How to Merge My Best Buy™ Rewards Accounts

My Best Buy Program Terms

Best Wishes,