Points, Policies & Certificates

[Smoothj22]

Trying to log into my best buy account to see rewards and its giving me an error. Also I've tried resetting my password and also an error. I've tried using the phone app, my computer and a tablet and all of them the same error. The account is still active because my wife just made a purchase and used my account for the points.

Thanks

[Derek-BBY Senior Social Media Specialist]

Hello Smoothj22,

Welcome to the Best Buy forum!

A member being able to monitor their own rewards account is a major aspect of the My Best Buy™ program.  I probably login to my own rewards account every other day out of habit.  An error while trying to reset the password usually points to there not being an active BestBuy.com account. While the rewards account might be active, the BestBuy.com account might not be.  Your rewards account would need to be linked to a BestBuy.com account in-order to access any points or certificates.

That is a quick fix though.  We would just need to create a new BestBuy.com account.  Before I can do anything else though, I will need to gather some additional information from you.  Please send me a private message with the information that is listed below and I will see what I can do to further assist.  To send a private message, you will first want to login to the forum and then click on the blue button found in my signature.

Name
Phone #
Mailing address

Email address

Best Wishes,