03-12-2019 03:44 PM
03-12-2019 03:57 PM
Hey There, Philnolan3d!
Thanks for connecting up on the Best Buy Forums today. Welcome!
It's nice to be able to pull up your old purchases in your account, just in case you need to reference them in the future. I can understand wanting to see if there is any way to get them to work for you. I would be happy to check into this for you. To get started, please send a Private Message with your full name, email address, member ID, and phone number, and an example of an order number or Customer Service Pin from an in-store purchase that is not showing up for you. You can find a link to send a Private Message in my signature. Hopefully, we'll be able to get to the bottom of this!