02-26-2019 05:16 PM
Welcome to the Best Buy forum.
A laptop could yield a fair amount of points, so I can understand wanting to make sure it is attached to your rewards account. Each point counts when trying to reach that next certificate. Do you see a rewards account ID number displayed on your receipt? If not, then it could be that the purchase is not attached to your rewards account. There is a tool on BestBuy.com where our members can report purchases that might be "missing" from their rewards account. I have used that tool on several occasions to report my own purchases. I have provided a link to a guide below that will walk you through that process.
If there is a rewards account ID number on the receipt, then it could be that you have more than one rewards account. It is rather common for a member to at some point end up with multiple rewards accounts. A few years ago, I had three rewards accounts of my own. That can be easily fixed with a merge. Any points or certificates in the secondary rewards account would transfer over to the primary rewards account following the merge. Please send me a private message with the information listed below, by clicking on the blue button found in my signature, and I will take a closer look at your rewards account.
Thank you for being a My Best Buy™ member.