02-11-2018 09:18 PM
I was about to buy some batteries today using the certificates when I went to the checkout page it was missing. I remembered seeing the $15 certificate on my last purchase last week. Is there a way to get back? I also realize since I am an elite now I turn on the point banking instead of auto issuing.
02-12-2018 02:24 PM
Welcome back to the forum! Certificates are always exciting to redeem, so it's pretty disappointing to find you've missed out on redeeming one. Under our My Best Buy program terms, certificates are valid for 60 days unless otherwise noted. Once they expire, certificates typically cannot be reissued. I apologize for any disappointment that this news may cause you.
I would like to look further into your experience though to make sure your account is appropriately set, so I am sending you a private message. You may check your messages by signing into the forum then clicking the envelope icon in the top right corner of the page.