Points, Policies & Certificates

[Sridhar-S]

Dear Bestbuy Support,

Here is the my Member ID: {removed per forum guidelines}

I returned an item on 03/22/22 ({removed per forum guidelines}) and puchased it back via EMI. This return has put Negative Rewards balance (-2834) on my account. 

So any points that I am earninig now is NOT being applied on my account due to this negative balance. This was confirned by the BestBuy Store manager. I have called customer service many times and they are not able to resolve this issue nor allow me to speak to a supervisor.

This forum is my last attempt to get this corrected, please remove the incorrect negative reward balance from my account.

Thanks,

SS

[wkkunkle]

What is EMI?

[Sridhar-S]

Equated Monthly Installment!

[wkkunkle]

Thanks. I never heard that abbreviation before.

The moderators here can reply more definitively but if you purchase something and select a financing offer on the pin pad then the purchase doesn’t qualify for points. You can only get points if you waive any financing offer and choose points instead. That may explain why you didn’t get points on the re-buy but he them initially.

[AlbynAnn-BBY Social Media Specialist]

Hey there.

Thanks for bringing this to our attention. We never want to make it difficult to shop with us, and I'd be happy to take a closer look at your situation. Would you mind sending a private message and sharing some additional details with me? Please include your full name, phone number, email address, and your order number. It would be my pleasure to help in any way that I can.

Sincerely,

[Sridhar-S]

Thanks mate, in that transaction they took away the points that was never credited and that's what is causing negative balance on the BB rewards.

[Sridhar-S]

Thank you, have sent the private message, please let me know if you have any questions.

[wkkunkle]

Sorry for the misunderstanding.  Was just trying to help another user.  Hope they get it all straightened out for you!

[Sridhar-S]

hello Albyn - pls let me know if you have any questions?