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New Member
Posts: 5
Registered: ‎01-19-2023

My BestBuy Rewards are not honored

[ Edited ]

Dear Bestbuy Support,

 

Here is the my Member ID: {removed per forum guidelines}

 

I returned an item on 03/22/22 ({removed per forum guidelines}and puchased it back via EMI. This return has put Negative Rewards balance (-2834) on my account. 

 

So any points that I am earninig now is NOT being applied on my account due to this negative balance. This was confirned by the BestBuy Store manager. I have called customer service many times and they are not able to resolve this issue nor allow me to speak to a supervisor.

 

This forum is my last attempt to get this corrected, please remove the incorrect negative reward balance from my account.

 

Thanks,

SS

Recognized Member
Posts: 109
Registered: ‎01-06-2013

Re: My BestBuy Rewards are not honored

What is EMI?

New Member
Posts: 5
Registered: ‎01-19-2023

Re: My BestBuy Rewards are not honored

Equated Monthly Installment!
Recognized Member
Posts: 109
Registered: ‎01-06-2013

Re: My BestBuy Rewards are not honored

Thanks. I never heard that abbreviation before.

The moderators here can reply more definitively but if you purchase something and select a financing offer on the pin pad then the purchase doesn’t qualify for points. You can only get points if you waive any financing offer and choose points instead. That may explain why you didn’t get points on the re-buy but he them initially.
Posts: 82
Topics: 0
Kudos: 2
Solutions: 5
Registered: ‎12-07-2021

Re: My BestBuy Rewards are not honored

[ Edited ]

Hey there.

 

Thanks for bringing this to our attention. We never want to make it difficult to shop with us, and I'd be happy to take a closer look at your situation. Would you mind sending a private message and sharing some additional details with me? Please include your full name, phone number, email address, and your order number. It would be my pleasure to help in any way that I can.

 

Sincerely,

 

AlbynAnn|Senior Social Media Specialist | Best Buy® Corporate
As of March 20th, our Forums will no longer be available, for future support please reach out to us on Social Media or bestbuy.com/support.
New Member
Posts: 5
Registered: ‎01-19-2023

Re: My BestBuy Rewards are not honored

Thanks mate, in that transaction they took away the points that was never credited and that's what is causing negative balance on the BB rewards.
New Member
Posts: 5
Registered: ‎01-19-2023

Re: My BestBuy Rewards are not honored

Thank you, have sent the private message, please let me know if you have any questions.

Recognized Member
Posts: 109
Registered: ‎01-06-2013

Re: My BestBuy Rewards are not honored

Sorry for the misunderstanding.  Was just trying to help another user.  Hope they get it all straightened out for you!

New Member
Posts: 5
Registered: ‎01-19-2023

Re: My BestBuy Rewards are not honored

hello Albyn - pls let me know if you have any questions?