Points, Policies & Certificates

[Derren231]

I’ve tried emailing to have my My Best Buy rewards account deleted, but to no avail. I just want to delete it completely. I had emailed the {removed per forum guidelines} but never responded even though I included all the information.

[AndrewB-BBY Social Media Specialist]

Good afternoon, Derren231,

Welcome to our community forums. While I'm disappointed to hear you would like to delete your My Best Buy account, I would be glad to assist you with this process. There are a few things to know about this process before getting started. 

This action cannot be undone and does not remove their BestBuy.com account credentials. If you sign after your My Best Buy account is cancelled, a new My Best Buy account will be created. You will forfeit points and reward certificates, lose the ability to see past purchases or rewards and to see service plans/warranties.

If you would like to proceed with this I will need some more details. Can you please send me a private message with your:

Full name

Email address

Phone number

You can send me a private message by clicking the blue button at the bottom of this post. I'll keep an eye out for your message.