07-17-2019 08:18 PM
I wanted to purchase a Macbook pro on a best buy flash sale day... I was told about My Best Buy Credit card offer and i decided to open one for the purchase and avail 10% rewards. They processed my application and it was approved... By the time they were about to place an order the product went out of stock. I did not want to take other colour as it was costlier. I went home called customer support and asked if i can use the new Best Buy Credit card to make purchase online. I was told that i can only make purchase in store til i get the card through mail. Meanwhile i found the product was back in stock and i ordered it with my personal Credit Card. Next day I found out that it is possible to make online purchase with New BestBuy Credit card without actual Physical card. Now i cannot cancel the order that i placed because the offer is no longer active. I cannot make Payment method change. Its like i opened new My Best Buy Credit Card for nothing. Is there a way you guys can help. The new card is now just a burden on my credit history...
07-18-2019 04:23 PM
Thanks so much for joining us at the Best Buy Community forums. The bonus My Best Buy rewards are one of the best parts of the My Best Buy credit card. I’m sorry about the issues you’ve been having with using it.
I’d like to take a look into this for you. I can’t promise any specific result, but I’ll be happy to see what might be possible. Please send in a private message by using the link in my signature below this post. I’ll need your name, email address, phone number, and order number to get started.