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My Best Buy™ Birthday Coupon - FAQ

[ Edited ]



Q. What is the My Best Buy™ birthday coupon?

A.  A bonus coupon offering 10% off a single, regularly priced, item.



Q:  Who is eligible to receive the birthday coupon?

A:   All active members that have a birthday attached to their rewards account.



Q:  How do I add my birthday to my rewards account?

A:  Sign into your rewards account on or send us a private message with your name, phone #, email address, and birthday (month/day).




Q:  Will all members with a birthday attached to their rewards account receive a birthday coupon?

A:  No.  The birthday coupon is sent to a random selection of members each month.  There is no guarantee that an eligible member will recieve one during any given year.



Q:  When is the birthday coupon sent to eligible members?

A:  We generally send the birthday coupons for the upcoming month in one large batch towards the end of the previous month.  If you do not receive a birthday coupon by the end of the first week of the month, then you may not have been one of the randomally selected members.  Make sure to double check any Spam/Junk folders.



Q:  How is the birthday coupon provided?

A:  A majority of the birthday coupons are sent via email; however, we do still send a small portion in the mail.



Q:  How long is the birthday coupon valid?

A:  The coupon should be valid for the entire month of your birthday with those dates being listed on the coupon.



Q:  This is my birthday month, and I have my birthday attached to my rewards account, but did not receive a birthday coupon.  Can I have one?

A:  No.  The birthday coupon is not something we can provide upon request.



Q:  I received an email with the birthday coupon, but accidentally deleted the email. Can I have a replacement?

A:  While we can't resend the email that included the coupon, we can potentially help activate the coupon so that you can redeem it on



Q:  I applied my birthday coupon to a order but decided to return the item. Will I get the birthday coupon back to use again?

A:  No.  The birthday coupon can only be used once.



Q:  What can the birthday coupon be applied to?

A:  A list of excluded items should have been included in the email or mailer.  Here is a basic list of the exclusions, which may differ month-to-month as new products are added.  Just keep in mind that ALL sale items are excluded.



Markdowns taken from regular or Was prices. Not valid with any other coupons, offers or price match requests. Excludes Apple® products; Magnolia Design Center products; Amazon voice assistant and streaming players; Google voice assistant, Chromecast and Chromecast Audio; Bose audio products; SONOS; Polk Audio; Denon; select Samsung home audio, TVs, Blu-ray and DVD players; Sony home audio, TVs and 3D glasses, Blu-ray players, DVD players and set top boxes; select LG TVs and Blu-ray players, select Sharp TVs; TCL TVs; all gaming consoles; Leap Motion Controller; Wacom stylus; subscription software services; kate spade new york tech accessories, headphones and portable speakers; POSA cards; Sony camcorders, digital cameras, Alpha cameras, NEX cameras; Canon DSLR cameras, mirrorless cameras, XA and XF series camcorders, lenses and flashes, G1X, G1X MARK II, G7X, N2, N100, S120, SX50, SX60 and G16; Nikon DSLR cameras, mirrorless cameras, lenses and flashes, Coolpix A, P340, P530, P600, P610 and S810c; GoPro cameras and accessories; Olympus point and shoot cameras, interchangeable-lens cameras, lenses; drones $499 and up; unlocked phones; contract mobile phones; mobile broadband devices; digital music services and download cards; Electrolux major appliances; air conditioners, fans and dehumidifiers; Dyson; Pacific Sales products; Vitamix, Breville, Capital Brands, Nespresso; Magnolia products: Samsung TVs, sound bars and Blu-ray players, Sony TVs, Blu-ray players and projectors, Sharp TVs, LG TVs, Sunbrite TVs; Epson projectors, JVC projectors; iRobot; Sennheiser, Bowers & Wilkins, Rotel, MartinLogan, McIntosh, Universal Remote Control, Arcam, Peachtree, Savant, Sonus faber, Oppo and special order merchandise; special order, clearance, refurbished, pre-owned and open-box items; gift cards; taxes. Selection varies by store. Limit 1 offer per customer, per household. Valid on in-stock items only. Excludes stores in Puerto Rico. Not valid at Best Buy Express kiosks. Online and in-store offer may vary. Best Buy employees are not eligible for this promotion. No dealers. No copies. No cash back. No cash value. Offer must be presented at time of purchase.



Q:  How do I redeem the birthday coupon?

A:  The birthday coupon will need to first be activated.  There should be an Activate button if the birthday coupon is received via email.  If the birthday coupon is received in the mail, then you would need to Activate it via the link included in the mailer.



Q:  Do I need to enter a coupon code during checkout?

A:  No. If the coupon has been activated and an eligible item is in your shopping cart, then the birthday coupon should be displayed on the final page during checkout.  You would just need to select the coupon offer to apply the 10% savings.



Q:  I am receiving an error while trying to activate the birthday coupon I received via email.  What do I do?

A:  The birthday coupon is attached to a specific rewards account, so we will need to make sure that rewards account is properly linked to your account.  It could also mean you have more than one rewards account, which would require a merge.  A private message can be sent to us here.  Just make sure to include your name, phone #, mailing address, and email address.



Q:  I am receiving an error while trying to activate the birthday coupon I received in the mail.  What do I do?

A:  We will want to make sure the information tied to your rewards account is up-to-date, and that your rewards account is properly linked to your account.  Please send us a private message here, and make sure to include your name, phone #, mailing address, and email address.


Derek|Senior Social Media Specialist | Best Buy® Corporate
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