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My Best Buy™ Birthday Coupon - FAQ

[ Edited ]



Q. What is the My Best Buy™ birthday coupon?

A.  A bonus coupon offering 10% off a single item.



Q:  Who is eligible to receive the birthday coupon?

A:   All active members that have a birthday attached to their rewards account.



Q:  How do I add my birthday to my rewards account?

A:  Sign into your rewards account on or send us a private message with your name, phone #, email address, and birthday (month/day).




Q:  Will all members with a birthday attached to their rewards account receive a birthday coupon?

A:  No.  The birthday coupon is sent to a random selection of members each month.  There is no guarantee that an eligible member will recieve one during any given year.



Q:  When is the birthday coupon sent to eligible members?

A:  We generally send the birthday coupons for the upcoming month in one large batch towards the end of the previous month.  If you do not receive a birthday coupon by the end of the first week of the month, then you may not have been one of the randomally selected members.  Make sure to double check any spam/junk folders.



Q:  How is the birthday coupon provided?

A:  A majority of the birthday coupons are sent via email; however, we do still send a small portion in the mail.



Q:  How long is the birthday coupon valid?

A:  The coupon should be valid for the entire month of your birthday with those dates being listed on the coupon.



Q:  This is my birthday month, and I have my birthday attached to my rewards account, but did not receive a birthday coupon.  Can I have one?

A:  No.  The birthday coupon is not something we can provide upon request.



Q:  I received an email with the birthday coupon, but accidentally deleted the email. Can I have a replacement?

A:  No.  The birthday coupon is not something we can reissue.



Q:  I applied my birthday coupon to a order but decided to return the item. Will I get the birthday coupon back to use again?

A:  No.  The birthday coupon can only be used once.



Q:  What can the birthday coupon be applied to?

A:  A list of excluded items should have been included in the email or mailer.  Here is a basic list of the exclusions, which may differ month-to-month as new products are added.  Just keep in mind that ALL sale items are excluded.



Markdowns are taken from regular or Was prices.  Excludes special order, clearance, open-box, refurbished and pre-owned items.  Excludes Apple products; Amazon streaming players; Google Chromecast and Chromecast Audio; Bose audio products; Sonos; Polk Audio; Denon; select Samsung home audio; TVs, and Blu-ray and DVD players, and set-top boxes; select LG TVs and Blu-ray players; select Sharp TVs, Microsoft Xbox, Sony PlayStation and Nintendo gaming consoles; Apple Watch, Apple iPod; Apple computing accessories; Apple Smart Keyboard for iPad Pro; Apple Pencil for iPad Pro; Leap Motion controller; Wacom stylus; subscription software services; kate spade new york tech accessories, headphones and portable speakers; entertainment gift card; Sony camcorders, digital cameras, XA & XF series camcorders, lenses and flashes, G1X, G1X MARK II, G7x, N2, N100, S120, SX50, SX60 & G16; Nikon DSLR cameras, mirrorless cameras, lenses and flashes, Coolpix A, P340, P530, P600, P610, and S810c; GoPro cameras and accessories; Olympus point-and-shoot cameras, mirrorless and interchangeable-lens cameras, lenses, drones $499 and up; iPhone and Apple iPhone mobile accessories; unlocked phones; contract mobile phones; mobile broadband devices; digital music services and download cards; Electrolux major appliances; air conditioners, fans and dehumidifiers; Dyson; Pacific Sales products; Vitamix, Breville, Capital Brands, Nespresso; Magnolia products; Samsung TVs, soundbars and Blu-ray players, Sony TVs, Blu-ray players and projectors, Sharp TVs, LG TVs, SunBriteTV; Epson projectors, JVC projectors, Sennheiser, Bowers & Wilkins, Rotel, MartinLogan, McIntosh, Universal Remote Control, Arcam, Peachtree, Savant, Sonus faber, Oppo; gift cards; taxes.  Offer can be used only one time and must be redeemed by offer expiration date.  Offer cannot be combined with other coupons or offers, and cannot be replaced if you cancel or return your order.  Selection varies by store.  Online and in-store offer may vary.  Not valid at Best Buy Express kiosks.  No dealers.  No cash value.  Offer subject to withdrawal prior to redemption.



Q:  How do I redeem the birthday coupon?

A:  The birthday coupon will need to first be activated.  There should be an Activate button if the birthday coupon is received via email.  If the birthday coupon is received in the mail, then you would need to Activate it via the link included in the mailer.



Q:  Do I need to enter a coupon code during checkout?

A:  No. If the coupon as been activated and eligible item is in your shopping cart, then the birthday coupon should be displayed on the final page during checkout.  You would just need to select the coupon offer to apply the 10% savings.



Q:  I am receiving an error while trying to activate the birthday coupon I received via email.  What do I do?

A:  The birthday coupon is attached to a specific rewards account, so we will need to make sure that rewards account is properly linked to your account.  It could also mean you have more than one rewards account, which would require a merge.  A private message can be sent to us here.  Just make sure to include your name, phone #, mailing address, and email address.



Q:  I am receiving an error while trying to activate the birthday coupon I received in the mail.  What do I do?

A:  We will want to make sure the information tied to your rewards account is up-to-date, and that your rewards account is properly linked to your account.  Please send us a private message here, and make sure to include your name, phone #, mailing address, and email address.



Derek|Senior Social Media Specialist | Best Buy® Corporate
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