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Valued Member
Posts: 67
Registered: ‎02-14-2014

My Best Buy Account breached, banked reward points were redeemed and then used

Hello,

 

I received an email stating that my account information for My Best Buy account was changed. Thinking this was a phishing attempt, I went to bestbuy.com and attempted to login using my credentials, which failed as it said it wasn't a recongized account. I went back into the email I received, which prompted me to verify the last four of phone number to send me a verification text. I received the text, and viewed the changes. The email address on my account was changed to one that I did not recognize. From that portal, I changed my email address back, and quickly changed my password. 

However, the person using my account was able to drain all of my Reward Points and issue certificates in the amount of $535. The certificates were issued, and while I was on hold with someone from 1-800-BESTBUY, the certificates were then reedemed. The customer care agent on the line was not fluent in English and seemingly had a hard time figuring out what I was even calling about. She said she had to forward my case to someone (she wasn't really sure), and that I would hear back at some point (she could not tell me when I would hear back). But she said she did not have the resources to handle my call.

So I really need some help here from someone, please. I believe my account is now secured (I was using two-factor all along so I do not understand how this happened in the first place). But I just really need someone who knows how to handle this to help me. Please? 

Thank you

Regular Member
Posts: 27
Registered: ‎11-07-2011

Re: My Best Buy Account breached, banked reward points were redeemed and then used

A Bestbuy team member from here should be able to look into it and help you out.

Did the transaction take place in MD? I had this recently happen to me as well.

Posts: 5,177
Topics: 55
Kudos: 439
Solutions: 322
Registered: ‎11-29-2016

Re: My Best Buy Account breached, banked reward points were redeemed and then used

Good afternoon, MMcCraryNJ,

 

Welcome back to our forums.  I’d like to take a closer look into this matter and see what options might be available, however, I’ll need a few pieces of information from you in order to do so. If you could use the blue “Private Message” button in my signature to send me:

 

  • Your first and last name
  • Your phone number
  • Your email address
  • Your My Best Buy™ Member ID

 

This should be enough information for me to get started.  If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.

 

Thank you in advance,

SeanM|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Posts: 5,177
Topics: 55
Kudos: 439
Solutions: 322
Registered: ‎11-29-2016

Re: My Best Buy Account breached, banked reward points were redeemed and then used

This topic has been moved to our My Best Buy board under Points, Policies, & Certificates for further moderation.

Posts: 5,177
Topics: 55
Kudos: 439
Solutions: 322
Registered: ‎11-29-2016

Re: My Best Buy Account breached, banked reward points were redeemed and then used

This topic has been moved to our My Best Buy board under Points, Policies, & Certificates for further moderation.