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Posts: 1
Registered: ‎11-09-2018

Two Note 9 purchased - No reward points

How long does it take for the BB mobile reward points to post?  I purchased two Note 9s back in September and nothing has posted.  

 

 

Please Help!

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Registered: ‎01-03-2013

Re: Two Note 9 purchased - No reward points

Hello MarvinSmith, 

Welcome and thank you for choosing to upgrade your phones with us, purchasing a couple of Samsung Galaxy Note9 devices. Provided your purchase qualified, you should see the rewards in your account in 15-20 days after activation. 

 

With that said, to receive the $25 reward certificate, you would had to have enrolled in the program prior to April 2018. To qualify, you would need to have registered and made a purchase, and then upon your next purchase you would receive the reward. After April though, you would receive an accessory coupon after 6 months.

If you still have questions, please feel welcome to send me a private message with your name, phone number, email address, and member ID. 

Regards, 

Tasha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 1
Registered: ‎03-14-2019

Best Buy Mobile Program

I signed up for the Best Buy Mobile Program back in 2016 of November. But when I upgraded my phone and added a new line I was told I wasn't already signed up and won't be getting 1250 points per phone. It's a bit frustrating and part of the reason why I choose to get phones from best buy is because of the incentives.
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Posts: 3,273
Topics: 25
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Registered: ‎11-29-2016

Re: Best Buy Mobile Program

Welcome to our forums, mzjeycee,

 

As someone who’s looking to upgrade my phone myself, I’m always on the lookout for the best deals available to me.  There are a lot of benefits to the My Best Buy® Mobile program, and I’m glad you’re interested in utilizing this program to get the best deal for yourself as well.

 

As it sounds like you’re aware, in order to qualify for the bonus $25 certificate offered by this program, you’d need to have been enrolled in the My Best Buy® Mobile program, and purchased or upgraded a phone, and registered this phone with My Best Buy® Mobile.  Once this process is completed, you could expect to receive a bonus 1250 points on your next phone upgrade. 

 

It can take up to 20 days for these bonus points to post in your account, so if it’s been longer than 20 days since your upgrade, please let us know, and we’ll be happy to offer any assistance we can.

 

Thank you,

SeanM|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎11-08-2017

BestBuy Mobile Points Not Issued

I bought a phone two weeks ago today and after I submitted the order the 2500 Best Buy Mobile Rewards points in the cart disappeared and now I don’t see anything about them in my purchases or rewards account.
Posts: 2,820
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Registered: ‎09-29-2008

Re: BestBuy Mobile Points Not Issued

Hi, jacoriemaxwell,

 

Welcome back to Best Buy’s online community. Anticipating a $25 reward for your purchase would be exciting! I'm sorry if you haven't seen these rewards post as you expected. 

 

Generally, if you've registered and qualified for the offer, you should see the points posted within 15-20 days of your purchase. I would be happy to review your My Best Buy®  account to see how I can help. Send me a private message with your name, email address, phone number, and My Best Buy®  number. To send a private message, log onto the forums and select the option found on my signature. 

 

Thank you,

Karina|Social Media Specialist | Best Buy® Corporate
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