Points, Policies & Certificates

[Kcorai87]

I returned an item that I used $80 of rewards on. Only $40 has been returned to me. This is the second time this has happened recently, and last time, I missed out on a lot of the holiday deals that were being offered

[Melissa-BBY Senior Social Media Specialist]

Hello, Kcorai87, 

Thanks for reaching out about your rewards from your returned purchase. I can understand not getting the full value back for the reward certificates used would not be a welcome situation. I'd be happy to look into what may have happened with this. 

I saw that you'd also sent a private message about this, so I'll be reaching out there shortly to gather some additional information. To check your messages, you'll want to be logged into your forum account and then select the yellow or orange colored envelope in the upper right corner of this page. 

Sincerely,